Cold Calling, The Real Sales Skill

Pursuit of Happyness
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I, like most sales people, avoid talking about cold calling.

It is the ugly, nasty, important core of our business. We hate it (Or should we? More in a minute) and our prospects hate it (Can we fix that?). And I spend a ton of time writing about a million ways to make every call less of a cold call, like using Facebook and FriendFeed for sales leads.

Loving Cold Calling

But, I ran across this great little article from Sales Machine on BNET–Top Sales Pros Really Love Cold Calling. Guess what? He’s right!

I remember back in the day at Quicken Loans one of the highlights of motivating our sales teams was what we called Live Sales Events. These were simple…Sales Managers hoping on the phone with their teams listening in. Of course, the motivation was the competition to see whose manager performed the best on those cold calls.

One last point before we leave the example. Not only did the teams love it, so did the managers–that’s how they got there!

Why is Cold Calling Important?

Why does everyone avoid the topic of cold calling or act like it is something to be avoided? Because it is hard!

(Secret: And telling people things are hard doesn’t sell books or “Get Rich Quick” eBooks)

The number one failure I see in sales performance is phone anxiety. People are afraid of failure and cold calling (sales in general) is full of it.

Legend has it (I don’t know for sure) that one of Chris Gardner’s (The Pursuit of Happyness) tricks for success was to never cradle the phone. By never putting down the phone he was forced to dial one number after the other–never time for doubt to creep in. He learned to love cold calling. He learned how to pursue “happyness.”

How Do You Learn to Love Cold Calling?

I’m not sure you do. But, it is the key to success.

You can get better at attracting an audience. You can find better ways to target your message towards the right people. You can figure out more efficient ways to hit those right people with that message.

However, until you learn to love picking up the phone and making a connection with someone you will never be great in sales.

Do you love cold calling? Do you love helping people? Can you make people interested in hearing your voice?

Practice it.

Tell me how you do it…leave me a comment.

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The Secret to Improving Contact Rates

The phrase, cold calling, tends to strike fear into the hearts of most business owners, particularly if you are not already trained in this form of marketing. It is an undeniably successful way of promoting a product or service, but it has many pitfalls. Namely, marketers struggle with contact rates, as well as the overall premise of cold calling.

If you are interested in expanding your business through this type of marketing, there are a few things that you need to know ahead of time. If you feel at all uncomfortable or unsure about your campaign, it will show. In many cases, it is best to hire a professional telemarketing center to assist you, particularly if you don’t have the time, resources or simply the drive to get the job done on your own.
Let’s start with some common mistakes and how to overcome them.

Cold Calling Jitters

Even those who have been in marketing for years can shrivel up at the prospect of having to call thousands of leads. It’s easy to get tripped up by this fear, and this in turn leads to failure. Cold calling is powerful, but it should not be abused, or ignored. Here’s how to strike the balance.

1.    Offer something of incredible value that you honestly believe in. The secret to cold calling success is having a product or a service that you can really get behind. The enthusiasm will show in your voice, and that in turn will help that consumer warm to your pitch.

2.    Practice, Practice, Practice. You need to practice your pitch until it is completely memorized and flawless. Try it out on family and friends first, and see how they react. Take the time to change what isn’t working. The benefit to this extra work is that it won’t sound like you’re “reading” your pitch on the phone, and you’ll have that ingrained confidence that will help you sell your product.

Increase Contact Rates

Next, let’s focus on how to get people to listen to that great pitch that you just spent hours perfecting. Keep in mind that you’re not always going to be able to meet your goals, and there are certain times of the day when you may fall flat on your face. The key is testing and figuring out what time period and what days work best for the product you are selling.

Always follow the FCC rules for telemarketing and never attempt to break them, the consequences are harsh. You’ll improve your contact rates if you stay within the provided time schedule and avoid calling those who are on a do not call list.

One of the realities of telemarketing is that you will get people who will hang up on you. Don’t take it personally. For every ten that do, you’ll have one person that is ready to hear what you have to offer. You’re working for that person – for that sale. The key is perseverance, dedication and above all, believing that you can do it.

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