Guard Your Sales Time!

Why isn’t the new business coming in? I bet you’re not selling.

Whether you’re a full-time sales person or a freelancer trying to land a steady flow of projects–you’ve got to set aside time to sell. And you have to avoid confusing activity for action.

Sales time

I assure myself that I’m giving sales it’s due time by guarding it. Time blocking is not a new technique, but it’s effective. Unfortunately, for all of its proven effectiveness, it’s rarely practiced.

Here are a few of the notorious silent killers of a dedicated sales time block

Prospecting and Researching

Although critically important to sales success, prospecting and researching new clients is not selling. Don’t do this during your sales time.

Give prospecting it’s own block of time in your schedule. Make it productive with a spreadsheet or CRM software open and ready to capture new leads and opportunities as you discover them. Have a notepad handy to capture ideas and themes you want to pursue in your next sales conversation.

Creating Sales Collateral

Again, important, but it’s not selling.

I love writing sales copy and producing short tight presentations to give my prospects and leads. It is useful in propelling a warm prospect across the finish line and it helps me refine my pitch. However, it’s not a pitch!

Writing copy, building PowerPoint presentations, creating one-pagers are all excellent ways to tune and tighten you message. Give it due time in your schedule, but don’t confuse it with selling.

Organizing Lists and CRM Systems

I think this is the number 1 killer of sales time. Sifting, sorting, and organizing your prospects and leads. It gives you a false sense of productivity and confidence that you have opportunities, but it’s not going to move your numbers up to your quota.

Getting your sales funnel in order can make your goals and objectives more visible. It can also help you be more productive and informed when you are selling. However, it is not deal making.

When your selling time block comes up have your list ready. Don’t fuss with CRMs or spreadsheets–talk!

This is Selling: Calling, Emailing, and Appointments

When the selling bell rings–yes, I think it should be an alarm–you should be at the starting line ready to sprint off the line.

No finding a list of prospects. No gathering sales notes or scripts. No fiddling with your contact database.

Have prospects ready and in front of you. Be prepared to trigger and start a conversation. This can take a variety of forms.

1. Calling – This should mean a list of names and numbers ready to dial. I also recommend a script prepared to guide you in selling to the types of prospects you have queued up.

2. Emailing – Again, your list should be curated and ready to go. Like calling, a script or template can really help improve your success rate in emailing and following up with prospects in your sales funnel.

(Note: I do NOT recommend a system of “cold calling” via email. In my experience, this is always a counterproductive strategy.)

3. Appointments - This is the best way to fill your sales time. If you can schedule face-to-face or telephone appointments you are most likely moving the ball forward on a deal. This frames yours and your prospects mind’s to close a deal.

Set more appointments.

One final note: I think sales people often overwhelm themselves by thinking they always need to be selling. I disagree. Selling is exhausting mentally, which transforms into physical and emotional exhaustion. I encourage focus and balance to hit your quota with consistency.

I set three one hour blocks per day. Scheduling short, defined bursts allows you to be ready and focused to hit every sales time block with maximum intensity. Schedule it, guard it, practice it and you will hit any quota thrown in front of you.

Join the discussion: How do you guard your sales time?

Build Trust By Capturing Customers Researching a Purchase

Customers in the research phase of any type of purchase are venerable, and they know it. This is why the person that helps and adds value during that time build a powerful loyalty. Real Estate Brokers are famous for this technique. They help people buy their dream home, which is always scary. During those hours of marching from home to home they build trust when their clients are uncertain. Then when it comes time to get financing these clients go wherever that Realtor refers them.

Create a Funnel for Researchers

The first step in getting the opportunity to build a trust-based relationship is to reach out for these information seekers. Often in sales we are too itchy for the close and don’t want to be bothered by the curiosity seekers. The key is creating an efficient way of doing this part of trust building.

The Web gives us a lot of excellent tools to not only show off our expertise, but also to capture the attention of people gathering information about a purchase.

Here are a few good ways to build an expert profile:

  • Website/Blog: Targeted problem/solution style content
  • Yahoo! Answers, LinkedIN,  Forums: People asking questions with a broad audience observing the quality of your counsel
  • Twitter: Tough to pack good advice into 140 characters, but if you do it is profound

Be Willing to Answer Questions

Now that you are a sage for your target customers you need to be willing to answer a few questions. My suggestion is be generous with your email and telephone number. It displays trust and makes your Internet persona more human.

You would be amazed at the impact of a promptly answered email or a telephone number that is answered directly by you in building a trust-based relationship.

Nurture a Relationship with Value

You have their attention and trust is building, but they are still not ready to buy. Create a detailed lead nurturing plan that focuses on small value steps. Mix emails, postal mail, and phone calls to keep the communication fresh and personal. And bring something to the conversation every time. News clips or success stories are always great discussion that add value to your prospects business and cost little time to produce–Google Alerts!

Close a Deal and Get a Referral with Trust

Although most of these steps can be automated by a good lead management system the customer experience is, “Wow, they care!” That level of trust and loyalty brings not only sales, but also referrals.

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