Using Social Media to Prep Your Next Sales Call

Getting your prospect to listen to your first sales call can be a matter of 1-3 seconds.

Success in this first 1-3 seconds is often the result of making some sort of personal connection–you voice, location, common interest–something that makes you seem human and interested in the person you called.

Unfortunately, you are typically calling a complete stranger and that makes it hard to personally connect that fast. Unless you use the power of social media to warm up that relationship.

Here are a few of my suggestions…

What do you think? Do you have proven ways to warm up your sales calls? Leave a comment, we’ll talk about it.

10 Ways to Use Google to Find New Sales Ideas

Finding New Trends for Sales - BetterCloser.com

Finding New Trends for Sales - BetterCloser.com

The other day I had a client tell me Smart Grid Technology was going to be fruitful ground for his product.

Naturally, my sales instincts kicked in and I said, “Cool, who’s doing that in your region?” To my amazement he said, “I’m not sure, probably no one.”

This is the kind of thought without action that constantly defeats good sales people.

I wasn’t going to let that happen to my client. I suggested we do a quick screen-sharing exercise and figure out how we can find the seeds of sales in this trend.

Here’s basically the 10 step (Google) process I used to find my client his first couple of leads:

  1. I didn’t know a lot about Smart Grids. So, I simply searched that term.
  2. I took that knowledge to refine my query to find the money. Whenever, I am looking to sell into an emerging trend I want to know where the money is coming from (i.e., private equity, VC, corporate investment, government funding) and where it’s going—these are your targets
  3. In this case, as I suspected (being a Green thing) was coming from the government. More specifically DOE (Department of Energy).
  4. Knowing where the money to fund these new initiatives was coming from, we searched for companies getting the money.
  5. This popped out a lot of opportunities, which we refined to limit to my client’s region.
  6. I added this search to Google Alerts.
  7. With a short list of target accounts I needed insight into their “strategy.” That was easy to uncover with a couple of quick company searches.
  8. I added this search to Google Alerts.
  9. Equipped with a few angles of attack, I needed people to talk to. For this, I used a Linkedin.com site search to find relevant people and titles in those companies.
  10. I added this search to Google Alerts.

That was all there was to it. At the end of these 10 simple steps I had target companies, people, and angles of attack for a whole new (emerging ) market. What’s even more important—my prospecting into this emerging trend/opportunity has been automated.

Free, new, low competition sales leads!

Are you going to try this? Tell me how it works for you: Email me your story at bill@bettercloser.com.

Stop Generating (and Giving) Leads to Your Company

Are you generating sales leads for call center reps?

Are you generating sales leads for call center reps?

If you’re online—Linkedin, Facebook, Twitter, a blog, etc.—I’m about to save you from giving all your sales leads.

STOP linking to your company’s website!

You’ve done all this work to get attention. You’ve built an audience. You’ve created some interest in what you do and what you sell. And then you let them slip through your fingers, as they click through to the corporate website.

This sucks on three counts.

  1. You lose the prospect’s attention and probably the lead.
  2. The customer is very unlikely to find the help they need (face it most company’s websites suck).
  3. If they (heaven help them) find their way into your company’s inside sales team they are probably in for it—a nightmare of pre-qualification questions and “lead management.”

Stop doing this to yourself and your prospective customers.

Tell them who you work for, of course. But, link them to a landing page that gives them your direct phone number, your direct email, or a Web form that goes directly to you.

Can you do that? Do you need help?

Read this article on sales landing pages (My advice might surprise you).

10 Mistakes Sales People Make Online

Doing a Little Social Selling at Our Favorite Pie Place

Doing a Little Social Selling at Our Favorite Pie Place

1. They talk/write about selling. This is a big sales killer (and waste of time). Yet, I see it all the time. Seriously, unless you are a sales coach, trainer, or somehow make money from TEACHING sales—don’t do this. You annoying your prospects and educate your competitors.

2. They collect, friend, follow sales people. Goes hand and hand with number one. It’s okay to monitor and collect intelligence on your competitors, but don’t make this your audience.

3. They talk about their product. You’re customers don’t care about your product, even the ones that buy. They want to know about you (BTW, this doesn’t mean what you ate for dinner or did in Vegas). They want to know how you are helping people like them succeed. Talk about this.

4. They don’t prospect. Oh my gosh! This is a ridiculous, but consistent mistake. I make a lot of money off this mistake. People will come to me a say, “Bill I’m having a hard time prospecting.” I will open up a browser, go to Google.com, Twitter, or Linkedin.com (doesn’t matter which), and I can guarantee in 1-3 searches I can find 10+ people to call. Not anonymous names and phone numbers, but people that are in the market.

5. They don’t use what prospects give them. Social media it the world’s largest sales database. Everyday millions of people shout out in pain, reveal who they buy from, what they buy, what they need to buy next, and their preferred way to be pitched and contacted. Seriously, pay attention!

6. They don’t scout the competition. Social media is a double edged sword, but don’t worry about it your competition is lazy and won’t do this. Scout, snoop, collect information on your competitive sales people. Identify them, follow them, beat them!

7. They don’t reference the competition. If your competition is worth anything or your prospect is the least bit diligent, they are or will be talking to your competition. Acknowledge it. Set trap doors. Don’t talk bad about them, but you know where they are weak so make sure you emphasize your counter-strengths to each weakness. The next time your prospect talks to your competitor, you’re prospect will question your competitor into the hem and haw shuffle.

8. They don’t know about thought leaders. This is another big credibility killer. Your prospect is trying to make a decision about spending money, investing in you. Chances are good that they are doing a reasonable amount of due diligence. In this day and age that means a Google search. What will they find? Make sure you do this kind of search regularly. Who shows up? These are the thought leaders.

9. They don’t know thought leaders. Assuming these aren’t your competitors, and there is a very good chance they’re not, reach out to them. Read their stuff, analyze it, weave it into your sales pitch. If you really want to be powerful—meet them (in person). The jackpot? They might start referencing you.

10. They don’t cite thought leaders. See mistake #9. Weave these people and their perspective into your sales pitch. You don’t have to agree with everything they say, but you do need to acknowledge it and reference it. It builds trust and reliance on you as the “big picture” expert.

Bonus: They aren’t thought leaders! The best sales people ARE the EXPERTS. Write, present, speak. Be the first person and the most frequent person your customers run into when they are doing due diligence.

Book Review: Turbulent Time Leadership, For Sales Managers

Bettercloser.com - Book Review: Turbulent Time Leadership

Bettercloser.com - Book Review: Turbulent Time Leadership

No one will argue that we live in turbulent times. Our markets and business environments are challenging leaders in ways we have not seen in 50+ years.

In most businesses–actually, in all businesses–this pressure falls squarely on the shoulders of sales managers. Ask any small, medium, or large business owner or executive what they need right now and the answer is consistent: SALES!

That’s what made me say, “yes” so quickly to reviewing the latest book on my reading list:

Turbulent Times Leadership for Sales Managers: How the Very Best Boost Sales
by Tim Connellan

The title certainly nailed the top two things keeping every sales manager in America awake at night: turbulent times and how to boost sales.

However, I’ll be honest I was skeptical when the book arrived and I quickly scanned it. It was brief and prefaced by the fact that it was the “outgrowth of what was originally a two-and-a-half-day seminar.” I won’t hold you in suspense, although I had images of hucksters at Holiday Inn’s selling CDs on the back tables, I was very pleasantly surprised.

My first sigh of relief was that the book was based on real research (I love data driven principles). My second sigh of relief, and the trigger that had me eagerly digging in for real meat that I could us in my own sales processes was a radically different angle on sales leadership…

Connellan reveals a secret, a magical key, which simply pops out when you go looking for examples of high performing individuals.

Now, before I reveal the secret Mr. Connellan uncovered, I want to tell you what I found so intriguing about his approach.

Most sales trainers, coaches, and consultants (guilty–including myself) have a tendency to track down good sales people and start drilling them with the obvious question:

“What do you do to get more sales than your peers.”

Frustratingly, most can’t tell you or they tell you what they think does it, which often isn’t and certainly rarely is a repeatable process.

Connellan doesn’t do that. He seems to know what most of us always feel in our gut.

Good sales people come from good sales environments.

Think about it…you can probably track your best years not to a great business cycle, but to a great selling environment.

This is why Connellan’s secret captivated me…

I’ll give it to you in his words:

“I’ve been researching high performance for over 30 years now, and during one study, I uncovered a compelling statistical pattern. In looking at the backgrounds of high performers, I found that [most were first-borns].”

I gave the punchline there in my own words because Connellan pours on the weighty statistical evidence at this point; the majority of entrepreneurs, astronauts, Supreme Court Justices, female world leaders, US presidents, Rhodes scholars, even top performing students in primary and secondary education all firstborns.

Fortunately, he doesn’t stop there. He turns that statistical factoid into a road map for smart sales managers that need to get their teams to take it up a notch.

Connellan figures out why that firstborn environment gives these lucky children an inherent advantage. Then he teaches us all how to recreate it in our own sales organizations.

I’m not going to give away all of Connellan’s hard work. You really should get the edge directly from him, by buying the book.

However, I can’t resist teasing you with a bit of what I learned.

Connellan breaks this first born, performance nurturing, environment into three pillars:

  1. Positive expectations
  2. Responsibility and accountability
  3. Feedback

I can guarantee you that your sales management approach needs refinement in each of these areas.

Get the Book. Connellan will show you the most efficient path to higher performance and more sales.

Disclosure: The publisher provided a copy of the book for our review. I read it and liked it. I thought it would be useful for you to read to, so I took the time to review it. If you click and buy from the links above I will get a small commission that goes to fund my ridiculous reading habit (ask my wife) and of course more book reviews.

Everyone Wants Hunters These Days

We live in a brave new world, hopefully not in the Aldous Huxleyian sense, but certainly transformed by the collapse of many of our previous economic assumptions.

Okay, before I lose you to thoughts that I am about to dive into some political philosophical tirade (although, I’m known to do that offline occasionally) this article has a very simple point to it:

Companies, even big ones, no longer have the luxury to house large stables of sales people that they have to feed.

I use metaphors like “house” and “feed” intentionally. Most sales people I know aren’t “housed” on sales floors anymore. They aren’t “feed” big expense accounts, hot sales leads, and they don’t get paid base salaries they can live on.

No, most sales people I know are now much more like entrepreneurs than corporate types.

That’s why we, as sales people, need to make some mental and physical adjustments.

Companies, sales organizations, sales managers all want hunters, not gathers. This is a different world. One that requires slightly different application of our skills.

There are three areas you should immediately target for self-improvement. Assuming you intend to survive and hopefully thrive in this new sales environment:

1. Social Selling – Face it, social media and networking is the new email.

Back in the day, companies and sales people thought this was an idle, distracting, time wasting gimmick. Now, email is, without argument, the most efficient and effective sales tool when used by skilled sales people.

Don’t be the sales person without an “email address” when the prospect says, “can you email me your proposal?” (This happened. A sales person frantically called me once asking how to get an email account, fast!)

In case you need a translation of this analogy: Don’t be the guy with a crappy Linkedin profile and otherwise a ghost online when the prospect Googles you.

2. (Personal) Lead Generation – Remember, no one is feeding you any more.

You had better learn to hunt and farm. In this new world you eat only what you kill or grow. The choice is simple.

This means an online presence and an email list. A personal online presence and a personal email list.

3. Lead Management – Sales leads are precious.

When you get leads you had better manage them like you would an investment portfolio. That’s what they are–an investment in your future. Lead management is simply an iron-clad process for follow-up, nurturing, and growing a relationship with a lot of people (prospects and leads).

As your database gets big that usually means software. Today, it could be as simple as a process and a legal pad. But, do it!

If you master these three things. Strike that, if you do these things moderately well. If you use social media, create a lead generating presence, and manage your sales leads just a little better than the average sales person, you will be in high demand.

(Oh, and have no monthly quota stress.)

Bettercloser.com - Sales Needs Hunters

Bettercloser.com - Sales Needs Hunters


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