Book Review: Putting the Public Back in Public Relations

As I await Brian Solis’ next book, Engage I thought I would pull Putting the Public Back in Public Relations off the shelf. I must say it’s a great re-read. But, what really made me want to review the book here was when I spotted this blog post highlighting:

“39% of those surveyed said they did not plan to use social networking in their marketing plan in 2010”

What? Are you kidding me?

Amy Porterfield, from Social Media Examiner explains this with these numbers from the same report:

“This number is likely tied to the finding that 31% reported that their customers do not use social media…”

My point is you need to read Brian Solis’ book. Regardless of whether you think your customers are using social media or not you need to get in the game. It seriously impacts your business.

Here are just a few of the ways, illustrated in Solis’, book that Social Media and PR 2.0 will get you more sales:

1. New Journalism – bloggers and journalist are not so far apart anymore. Even when there’s a distinction it’s obvious that social media is increasingly the “real” assignment desk. So, if you want customers to find you in new media and traditional media you had better have a social media presence.

2. Social Media Releases &  Blogger Relations – The press releases and wire services are fading. Social media and RSS are replacing this paradigm for industry news. You need to learn how to work within this new environment if you want your business covered. Again, even coverage in traditional media, which your customer is still reading.

3. Technology Does Not Override Social Sciences – Take a look at recent politics and it’s obvious that the technology may be changing, but the way affinity groups and communities rally doesn’t change. Your customers will be influenced by social media. Don’t you want to make certain you are there and well positioned when they arrive?

My recommendation is that you get (or dust off) Putting the Public Back in Public Relationsand then stand in line for Brian Solis’ new one: Engage: The Complete Guide for Brands and Businesses to Build, Cultivate, and Measure Success in the New Web.

Four Easy Steps Towards Building an Effective Online Marketing Team

Your business is only as effective as your marketing team, and without the right mix, your online marketing efforts can suffer. While it can take time and a concerted effort to get the right people on your team, this is an investment that will return many times.

Here are four easy steps that will help you build a team of online marketing experts for your company.

1.    Find the right creative designers. While most business owners have the ability to be creative, they may not have the knowledge that comes with being a professional designer. There are certain design principles that will impact your customers and literally induce them to make a purchase, and you need to take advantage of that.

Hiring professional creative designers may not be cheap, but in the long run, you will able to utilize their work to increase your sales. Whether it is for simple web design, or more complex projects, a professional will be able to assist you in getting it right the first time.

2.    Hire Copywriters. Just as designers are an integral part of building a powerful website, copywriters play an important role as well. Their expertise in the psychology of selling will help you reach out to your customers in a new way.

Many business owners make the mistake of scrimping on their budget for writing, but again, this is an investment that will pay off. Writing effective sales copy is a science, and there is no replacement for compelling copy.

3.    Don’t Forget Public Relations. Marketing is one thing, but public relations is an entirely different story. These professionals are not marketing just your product – they are creating a brand that will be recognizable to the general public.

Marketing is more product centric, while public relations focuses on the big picture and public perception. They can assist you in reaching out to the media for greater coverage of your events and products, and they can also manage public perception.

4.    Put it All Together. All three of the above professions are a vital part of a successful business. Ideally, you should have all three present, working together. You may want to consider hiring a project manager that will coordinate their efforts into one cohesive strategy.

Is This Necessary for Online Marketing?

Selling online is very similar to selling in the real world, but you will need to find professionals that understand the inherent differences. It is an easy mistake to want to try to do it all on your own, or cut corners to save money.
However, if you put together a strong team, this can mean the difference between failure, or at best, meager success, and stellar success.
Each team member, whether they’re in charge of creative design, copywriters, or public relations plays a pivotal role in your company. You may be able to find one person that is capable of all three disciplines, but it is best to spread the work around if at all possible.

How do I Build a Team?

Finding freelance professionals is the easiest way to get your team off the ground. You can visit job boards such as Elance.com or even Craigslist to find qualified applicants. Most will require at least some compensation, but many may be willing to work for a share of your profits.

In order to find the best person for the job, you may need to go through several people. It is best to devise a simple test that will help you narrow down the applicants into a select group that can fulfill your project requirements.
Once you have everything put together, your business will be prepared for online success.

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