In Pursuit of Experts and Expertise. Is it Necessary for Success?

Trust us, we're expert
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One of my BizSugar friends, Susan Oakes of Marketing for Business Success, took me to task for my use of Expert in 8 Ways to Become an Expert in Internet Marketing. Our discussion, available here on BizSugar, centered on whether being an expert is necessary in all cases.

Her question really got me thinking.

The answer is obvious. Of course not. In fact, in many cases (maybe even most) the biggest successes are not experts. They are doers.

Unfortunately, I see far too many ideas never started or fizzle in failure because of attempts at expertise. (Secret: I’ve been handed defeat many times because of this).

Think about your own goals…

  • How many blog posts did you not write?
  • How many conferences have you not attended?
  • How many people have you not called?
  • How many prospects have you not engaged?
  • How many heroes have you not reached out to meet?
  • How many email lists have you not started?
  • How many eBooks have you not written?
  • How many books have you not written?
  • How many businesses have you not started?
  • How many ideas have you not tried?
  • How many adventures have you not pursued?
  • How many times have you convinced yourself to quit?

…all because you weren’t the expert?

Here’s my final thought (one I try to remember):

Expertise is rarely necessary for success. Doing always is.

What do you think? Do you have to be an expert?

Lead Nurturing or Backing Up Relationships?

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I’m not sure lead nurturing (a current favorite buzz term in the lead management world) is equivalent to nurturing a personal relationship. However, I think there are sales lessons to be learned from thinking about how we grow and maintain personal relationships.

That’s why I want to introduce you to a thinker on a lot of important things–Jon Swanson (@jnswanson), the social media chaplain.

His backing up relationships post caught my eye. It hasn’t gotten many comments, but I am deeply interested in what people do or think they should do to “back up their relationships.” Stop by and leave a comment.

I think you will be a better sales person by thinking through (and implementing) this concept.

Social Media Changing the Way We Sell

Just Friends album cover
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I have talked about social selling" href="http://bettercloser.com/2009/03/24/social-selling-building-a-sales-process-for-a-web-20-world/" target="_blank">social selling in the past, but Seth Godin just has an elegance in the way he describes things. His post on Strangers and Friends really highlights the shift that is underway in online marketing and sales, because of social media.

Seth tells us the difference in engaging your new thousands of social media “friends.”

You need to treat friends differently at every step along the way. First, don’t confuse the moments you’re supporting them or connecting with them with the moments when you are doing business. Second, understand that the most powerful win is when your friends tell their friends about you. This is worth 1000 times more than you talking about yourself.

He also tells us why getting this is going to be significant:

The social graph online is a fascinating, exponential factor in growing the list of people who might be willing to hear what you have to say (once).

This consideration has to be a ready part of your new media marketing and sales plan. It should be changing you web copy, your permission marketing campaigns, and your sales scripts. If it isn’t you are going to lose lots of opportunities with lots of friends.

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Motivate Your Sales Team Because Can’t Never Did Anything!

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I can remember it like yesterday–”Coach, I can’t do another 800 split.” As I am puking on the infield. “Billy (that is what they call young William’s in the south) can’t never did anything–finish up and give me another one.” Guess what I beat my personal best in the 2 mile at the next meet and qualified for State.

It is time to remember this lesson and put those words back in our head. No more grumbling on the sales floor. No more bitching about customers that are afraid to make a decision. Your job is to make customers understand you are the hope, you are the solution, you are the positive step in a bad market.

It is time to kill the “can’t” attitude in your organization.

Make sure your sales process and lead management system are full of reminders of  what a lack of action, effort, and belief yields–nothing! Don’t let defeatism infiltrate your sales organization, that is your number one job as a sales manager. You are the coach, whether you are leading yourself, a team, an organization. You are the only one that can make it happen.

Motivation Fuels Sales

Sales people like roller coasters. We soar on wins and dive on the multitude of objections and rejections that we get each day. This is why creating a sales culture built on team motivation evens out these individual peaks and valleys–sharing successes are critical. If you are a sales team of one get a mentor.

There are lots of ways to build this power of motivation. Here are a few guaranteed winners:

  • Run a leader board to create competitive push in sales
  • Use sales contests and games to get energy on the sales floor
  • Have sales managers showcase best practices with live calls

Leave a comment with your favorites. Be specific.

Avoid letting mediocrity creep in–routines, status quo erodes sales targets. Positive energy needs a certain imbalance and agility in the organization. Use these motivational techniques to shake things up on a regular basis.

Confidence is Customer Contagious

Sales motivation almost instantly translates into confidence–confidence is contagious. Get this element in your sales DNA right now. It will pump your sales team and reassure your customers.

A motivated and confident person will evangelize products and services with reckless abandon–giving your customers little hesitation in saying, “yes!”

Down markets and shaky economies bring customers with hesitation, apprehension, and fear. They bring these hidden objections into every sales call. Confident sales people will quickly overcome steady these client fears–making them strong points in the sale.

Confidence is contagious–transfer it to your team and your clients.

Pump Up Your Sales Numbers

Driving out “can’t,” ridding the organization of negativity, and inspiring motivation will increase your sales.

Motivation and confidence make your sales more persuasive and tenacious. It helps sales reps to overcome objections and calms customer apprehension.

Remember, “can’t never did anything.” So, make sure that your sales processes and lead management systems build a sense of urgency and confidence into your sales organization.

What are you doing to motivate your sales teams?

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