Clients Love Creativity

Nothing is worse than paying a bill for average stuff. I hate paying my taxes, my utility bills, and most of all my cable bill.

Why? Because it’s boring stuff. Bills I just have to pay and I don’t really feel like I’m getting a lot for my money.

Creativity

In contrast, there are a few bills I love to pay. My designer, my writers, my book purchases on Amazon.com. Why? Just the opposite of the above–I feel like I got something creative and valuable.

That’s what clients want. That’s what will get you more sales, more referrals, and more prompt invoice payments. So start a creativity plan for your business…

Inspire Your Creativity

It all starts with getting off your process-minded treadmill and strolling about in the park occasionally.

I’m all for hard-nose sales discipline. The trick is getting just as disciplined about sparking a creative process too. Here are a few (disciplined) things I do to capture creative inspiration.

  • Stretch my brain with books and blogs
  • Always, Always, Always force a positive attitude
  • Observe and collect. I always have a small notebook nearby
  • Study creativity. When you see it, dissect it
  • Find mentors and inspirations (i.e., Steve Jobs)

Simply taking note of ads, emails, blogs, designs, and businesses that seem to be full of creativity will seed your own creativity. That’s the first step. Now you have to move this inspiration towards the client. Make it your value proposition.

Deliver Your Creativity

Once you’re taking note of all the creativity around you, the next step is to make it part of your core business. I implement this with three major strategies:

  1. Curate ideas for my clients. This is as simple as capturing ideas in a note or a link. Then methodically passing relevant ones to the appropriate clients. Avoid being proprietary. It’s okay to share things that might be a bit competitive. My experience is that clients don’t want a lot of vendor relationships. Instead they want one smart and trustworthy one that can execute. Let them know, “This is a great idea. Would you want to consider riffing off this for a similar campaign or offering?”
  2. Tune them into what’s working for others. Without violating any confidentially or proprietary agreements, tune you clients into other successes you’re having. Provide them with insight into trends and tactics that are working for other clients. As a consultant, they’re paying for this insight.
  3. Provide unsolicited proposals. Don’t be a lazy contractor. Win your business everyday. Study your client’s business and pepper them with proposals for additional work. This works in two ways: First, it helps clients see opportunities they may not see when they’re heads down in the day-to-day. Second, it advises your client of your full range of capabilities–heading off any RFPs going to competitors.

Important Note: These examples are focused on consultants and freelancers. However, for all my auto sales, mortgage broker, and insurance agent friends in the audience you should use the same process. Alert them to leading edge trends (i.e., new models, rates, programs in the market) Advise them of models, financing options, and policies that are currently the most popular Routinely make them offers they can’t refuse. This goes for past clients especially

Turn Creativity Into Revenue

It all come down to this–Show Me the Money!

As you’re inspiring your creative process and delivering it to prospects and clients, do it with dollar signs. Make sure you’re clear about the revenue possibilities with these ideas.

Never pitch a creative idea because it is fun, silly, or interesting.

The Old Spice viral YouTube series was not pitched as being fun and frivolous. It was pitched with the objective of making your grandfather’s aftershave cool to a whole new generation for the express purpose of raking in millions of dollars from that generation–oh, and it’s kinda funny too.

Do you deliver creativity? How do you make creativity a part of your value proposition to customers?

Book Review: Ignore Everybody: And 39 Other Keys to Creativity


I love books. I love to read. Unfortunately, the two passions don’t always run on the same timeline. So, although I pre-ordered Hugh MacLeod’s Ignore Everybody I just recently plucked it off the bookshelf.

It was wonderful, as expected.

With Hugh MacLeod you get a bonus over most authors—not only do you get insightful writing, but also his signature business card cartoons.

There are lots of great chapters in this tiny book, but here are a few that struck my experience:

1. Put the hours in – I might have named this chapter, “How to beat the competition.” I own a software company and I am often asked why don’t you patent your software ideas. My reply, without going into the long rant, is I beat the competition by innovating faster and leveraging my previous wins.

Just like in school, copying off the smart kid just makes you a dullard. I think MacLeod captures this principle well in this chapter.

2. The more talented somebody is the less they need the props – I have to confess this is one of my weaknesses. I’m a gadget geek and a fan of writing instruments. But, as MacLeod so aptly explains in a later chapter—these props (the latest tools, software, and gadgetry) are more likely our excuse and distractions, not our path to greatness.

He made me pay attention when he mentioned one of my favor writers, “ Ernest Heminway wrote with a simple fountain pen.” Hmmm…I wonder what kind?

3. Everybody has their own private Mount Everest they were put on this earth to climb – This was another chapter that hit home with me. And it should you too. As MacLeod reminds us: If you didn’t believe you have a person summit to climb, “you wouldn’t have read this far.”

4. Remain frugal – From my own experience, this is the most important advice MacLeod gives. It’s important because it gives you freedom. Freedom to be creative. Freedom to keep doing what you love. Freedom to ride out economic roller coaster rides.

I recently read a great post on Zen Habits that gives you some practical tips on how to want very little.

5. Start blogging – I have been doing this for years. I love to write, but only recently have I been getting serious about it. I think it was something Chris Brogan said to me via Twitter. Suddenly, I realized I had readers and they cared. This changed my blogging from a self-centered pleasure to a passionate responsibility—and that has made all the difference (Robert Frost).

I encourage you to add this inspiring book to your library. It will make a difference.

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