Social Media for Sales: Picking a Domain Name

by Bill Rice on December 4, 2009

Domain Name
Selecting a domain name can give you a big head start in creating that perfect (sales producing) social media hub.

I have a personal bias towards picking a domain name that means something versus a clever brand name. I like to think this is a lesson learned by hard-knocks, take it from the guy who named his company Kaleidico. It is hard to build traffic to a word that means nothing and sets no expectations within the almighty Google search results.

Having said that, if this domain is going to be the hub for a new business then you do need to think about flexibility. Naming it something specific or trendy can back you into a corner, if (probably when, if you are like most start-ups) you business changes. Trapping a lot of good loyal traffic and hard work.

This is all to say, this is important!

Let’s look at some of the key elements I consider in picking the right domain name.

  1. Think like a customer. This is the most important thing in my experience. Customers don’t talk the way we do (in the business). And they search the way they talk.So, ask your spouse, your mom, or some random kid in the neighborhood to sit in front of Google and find your product or service. Then name your website what they type in or at least as close as you can get.
  2. Base it on keyword(s). I know in most popular niches this is nearly impossible. For example, try to get nearly anything with mortgage in it. However, I have found that suggestion #1, think like a customer, will often score you surprisingly powerful keyword domains.I have done a lot of work in the mortgage lead generation space so I will use another example from that vertical:

    Customers don’t look for “mortgages,” that’s what mortgage brokers and loan officers call them. They “buy homes,” “get loans,” and “find lower loan rates.” Meanwhile, the most competitive keywords for mortgage in the day were “mortgage rates” and “mortgage calculators.”

  3. Make it simple (easy to remember, type, and say). Someone once told me, “Make it pass the phone test.” Can you say the name on a bad phone connection and have the person still type it into the address bar. That test gives us the simple rules for keeping it simple.A simple domain name should be:
    • as short as possible,
    • easy to remember,
    • use familiar letters/sounds (no confusing q, s, v, w, x, z),
    • avoid clever (mis)spellings, and
    • simple to type-in

    Finding a simple domain is more difficult than ever, because like real estate the domain business is highly speculated on. However, you should spend a considerable amount of time trying to find a gem (or two).

  4. Make sure it’s unique. Try avoiding names that are similar to other domains or brands. This is especially dangerous (and we’ll talk more about this later) is a competitor or confusing concept owns the same name, but with another Top Level Domain (TLD), (i.e., .com, .org, .net, etc.)
  5. Consider complimentary domains. Of course I am assuming, and so should you, that your business and community s going to take-off around this domain name selection. If that is the case you may want to offer other complimentary products, services, or membership sites.As a savvy entrepreneur you should search for other domain names with a relationships or synergy to the domain you select. These can be used as feeder domains, product domains, or simply as a defensive measure to keep competitors off similar domains.
  6. Create and fill expectations.
  7. This is a gem I borrowed from SEOmoz’s list on how to pick a domain. It’s a smart marketing tip to keep in mind and not surprising it comes from an SEO expert.

    What most non-SEO folks don’t realize is that your Google search engine result is probably your most powerful advertising. And it contains little more than your domain name. So, the secret is to pack that short name with as much charm and call to action as you can get. It needs to say what you do and the customer shouldn’t be surprised when they land on your homepage.

  8. Stay out of legal trouble. This one is pretty simple. Don’t squat on someone else’s brand, trademark, or copyright. It’s just not worth the headache for any little bit of accidental traffic you might get.Make sure by checking your domain on uspto.gov and copyright.gov
  9. Avoid numbers, hyphens, and trends. This kind of strikes back at rule #3. Numbers in a domain becomes a multiple choice question for customers. Was that 2, two, or too? Hyphens are just as bad. How do you say, “low-mortgage-rates” or “web-design-expert?” Finally, and this one can be up to your discretion, avoid hot trends because most are flash fires. For every million dollar domain on a hot new word there are hundreds of them on domain auction sites.
  10. Dot-com is king. Regardless of how much you fall in love with a name, never settle for a .org, .net, or .info is .com is gone. If you do, you will simply be giving free traffic to you namesake over at the .com
  11. Where do I search for domain name? This is probably the easiest of them all. Most of your popular domain registrar’s like GoDaddy.com offer a search feature. I always recommend that you only register domains at an ICANN-accredited registrar.Here are some other helpful places to search and get help finding the perfect domain name: NameBoy.com and Domjax.com

Hopefully, this list floods your brain with ideas for you new sales producing domain. Do you have any domain name selection guides? Maybe you already have a domain you use that helps you get sales and you’re willing to share? Maybe you have some more questions?

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  • I had wondered about the dot com question, asked myself if it really mattered. You put forward some very good points. Thanks for putting the issue to rest for me.

    - Collette
  • Nice piece with lots of good advice. Another one to add is avoid using your own name in selecting your domain name. Using your name won't help your SEO ranking in your industry and anyone who searches your name should be able to find you anyway.
  • Bill, as is often the case, Justin's advice was indeed spot on... :-)
  • Justin is a good man.

    I love your website http://Raillife.com/Blog! What a great concept and topic.
  • Jon Hanson
    Very good article could not agree with you more. Finding a name is very had we spent 250k on our name just a few months ago and we could of not found or done it without idomainmedia.com. Now we are getting all variations of the name we just bought before we announce our project.

    We are seeing about 400-500 natural types in a month from this name. Not a lot but our product is worth 10-15k per sale and at 1 percent conversion it is a steal. If not for our broker finding this name and showing us why it is a steal we would of never bought it...
  • Jon,

    You bring up a really good point on considering you ROI for the domain. Considering what you per sale value is and what you need in lead conversion from your website is a big consideration in that initial investment.

    At $10,000-$15,000 a sale you can afford to make a big capital investment in the domain and the development of that domain.

    Thanks so much for sharing your real-world experience.
  • sharonhayes
    Some good tips, albeit very basic.

    One mistake -- on the legal side - it is not copyright that you want to research before hand but trademark. You can conduct US trademark searches via http://uspto.gov. However, this covers only US trademarks. It is a good idea to do a search on Google for the term/phrasing you are considering using ""'s around the search term. You can see prominent usage of the term and check for the location of the company. Most countries allow free trademark searches.

    One big thing overlooked in this post is the secondary domain market. If there is a domain you like and it is either not in current use or has not been updated for a while, there is always a possibility that the owner may be interested in selling it. On top of being able to get possibly a preferred domain, you also may be able to get a domain that is aged, gets existing traffic and so on. Buying a domain on the secondary market can cost anywhere from a few hundred dollars to a few thousand for non-premium domains. It can definitely be worth the expense. There are professional brokers such as my company that act on behalf of buyers in negotiating domain acquisitions.

    Whether you are considering registering a domain or purchasing on the secondary market, you also want to conduct due diligence on the domain name. I've had clients lose a lot of money in developing a domain only to find out that it had been previously owned by a spammer, scammer or questionable entity. We've had to help them find a new domain that was problem-free.

    Finally, domain name selection can be somewhat of an art. If you're lost on the idea side, there are brokers and naming experts that can assist you with finding the perfect domain within your budget.
  • Sharon,

    Good point on trademarks and consulting http://uspto.gov. I will update the post.

    As for the domain aftermarket, I am well aware of it. I think it is dangerous for all of the reasons you cited and more. I find it a bit of a murky underworld, like that of domain brokers. If you don't really know what you are doing you are guaranteed to overpay for a domain and potentially buy other headaches.

    That is why I specifically didn't feel the need to mention them. I don't suggest non-domainers or well-capitalized projects go down this path. I also don't think that it is necessary for most projects.

    I appreciate your comments.
  • sharonhayes
    Hmm the bulk of domain sales made in the secondary market are less than $1,000. It is feasible to get domains in the 3 figure range that have Google search data to back this up. It's easier to blow through that amount of money on Adwords or other online promotion and have nothing to show for it at the end while with a domain name, you still have something at the end of it. Although there are ways to appraise the value of domains, most of the time it comes down to what the buyer feels it is worth. I really think if someone is serious about doing business online, having the right domain name for their business is probably one of the most important investments they could make.
  • Great advice. I just had this conversation with someone last night - now I can forward this to them and say something like "who cares what I said, just do this!"
  • Justin,

    You're a pro in your own right. I'm sure your advice was spot on. Thanks for the compliment and for stopping by.

    -Bill
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