Do the Work!

100_3120Doyle Slayton, from Sales Blogcast, is my kinda sales guy!

One of my most popular posts on Better Closer is 5 Tips for Sales Improvement This Week. It message is similar to Doyle’s, but I bet it is popular because of the luring title. One that might intimate a short-cut, not the tough love I dished out.

Nothing hurts a sales guy more than avoiding the hard stuff. Doyle talks about things like:

  • cold calling
  • emailing
  • following up
  • building rapport
  • assessing needs
  • overcoming objections

Not much fluff here.

He doesn’t mention silver bullets, magic money-making systems, or four hour work weeks. He is focused on doing the work and reaping the rewards. It always works that way. Why avoid the work and miss the pay-off?

How do you plan to do the hard sales work in 2010? What are the cornerstones of your plan?

Turning up the Heat! Motivating Your Sales Team

Chris Brogan & Bill Rice @ BlogWorldYou learn the best lessons from the simplest experiences. Here’s mine…

Last night I crashed about 11:00 p.m., never even cracking my MacBook to take my typical final pulse for the evening.

I was exhausted. My work is a bit chaotic (my business is in a full scale client-led strategic shift because of our new Eavesdropper product), every night is spent walking door-to-door (I’m running for School Board in Flat Rock, MI), and I played a late-night volleyball game in my church league.

I even missed tucking in my little angels last night.ThinkRice.com

My life is busy these days. The last thing I think about is blogging.

Then in swaggers Chris Brogan (@ChrisBrogan), with a lesson.

A lesson in motivation.

You see Chris, who is about 200% busier than I am, took the time to kick me in the pants last night. To give me a lesson in motivation. It was a simple Tweet:

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However, that simple tweet did several powerful things a good leader/mentor can regularly do to motivate their team:

  • He said, “I know what your capable of”
  • “I miss that performance level from you,”
  • “I am going to put the responsibility on you to fix it” (note his use of humor), and
  • “I am going to raise the bar/expectations” (that Tweet doubled my daily traffic and quadrupled my RSS subscribers)

So, welcome everyone! Go motivate someone today.

And very sincerely, thank you Chris Brogan for all that you do.

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5 Tips for Sales Improvement This Week

100_3052 Often we are looking for silver bullet systems or recipes for success, while ignoring the basics. In my experience 90% of big sales improvement comes from getting back to the basics. These basics will have an immediate, measurable impact on your sales numbers.

Let’s put it to the test. Here are five fundamentals of sales. If you focus on them they will increase your sales this week.

Breakthrough the Fear of Failure

Jeffrey Gitomer, a sales guru and best-selling author, is famous for saying “fail faster.” This is a critical concept for a sales person to grasp early in their career. Like any professional athlete or best-selling author will testify to, you will swing and miss, shoot and miss, write and miss far more often than not. But, that’s okay because it’s the big ones that make them millions.

Sales has the same odds and the same big rewards. You have to kill the fear of rejection. You will hear “no” far more than “yes.” Embrace it. Know that it only means that you are that much closer to a sale.

Stop Getting Ready to Call, and Call

This is the top failure in sales performance–failure to call. Cold calling has become a pariah. However, the truth is that cold calling is the backbone of sales. Fundamentally you have to make contact and get your message out. That usually means calling a few people, setting up some appointments, and introducing yourself.

Sitting back and waiting for someone to find you and discover how you can help them is really making the buying process hard. And that, of course, is not good for your sales numbers.

Stop Picking Leads, Just Grab One

Here is another real sales quota killer–picking leads. Better known as cherry picking.

The thing about trying to constantly find the “best lead”–it doesn’t work and it wastes time. Ultimately, sales leads are often little more than a name, telephone number, and email. What are you going to make your, “this is a killer sale lead” decision based on?

Much like my advice to pick-up the phone and call, just grabbing a lead is about forward motion. Creating momentum has a far greater impact than getting the right lead.

Start Doing a Little Lead Nurturing

Regardless of how effective your sales pitch and charm might be, most buyers don’t immediately pull the trigger. That’s okay. Assuming you have a good lead nurturing program. In fact, studies show that lead nurturing not only keeps that sales lead active and viable, but may also creates a trust relationship that will actually increase the size of the transaction.

Think about it. You can build a strong feeling of reciprocity with lead nurturing. If you have a good system of touch points and you are giving away valuable content you are building buying pressure on that prospect.

Start Measuring Your Sales Process

One big mantra at a high performance sales organization I used to work at was: “What gets measured gets improved.”

If you’re not breaking down your sales process into measurable elements you might as well be “shooting BBs at the moon”–you’re never going to hit your target. Measuring helps you observe and make timely adjustments, before it’s too late. Do you need to make more calls? Is a certain objection eating you up? Are you losing deals in the proposal phase? If you aren’t measuring you won’t know.

Most importantly, do something with those improvement prompts. Work on increasing your leads and call volume. Tweak that sales script. Improve the value in that proposal.

Hopefully you are seeing a theme. So often, whether it is sales, sports, or any other competitive endeavor improvement is often best achieved by getting back to the basics. Try these back to basics tips and tell me how they go.

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Better Sales Performance Starts with a Strong Core

Four runners
Image by shaggy359 via Flickr

It has been years since I tortured you with a running analogy for sales. So, I think it is fair to apply my passion for running to the sales discipline again.

Several years ago runners and their trainers began to discover a bit of a counterintuitive fact-maximum performance is not all cardio fitness and strong legs. Turns out strong shoulders, arms, back, and core (abdominal) muscles have a lot to do with turning in world-class times and reducing injury.

That’s right, top performance requires a strong core.

The same applies to sales performance. Dialing the phone mindlessly all day is unlikely to build the strong core that you need to consistently fill the pipeline and close deals.

Let’s explore a few core strengthening exercises you should be doing on a regular basis:

1. Read and Learn-This needs to be a continual process. I am not just talking about books, magazines, and websites devoted to your sales niche. Your continual education needs to be broad. This approach, like a liberal arts education, is likely to give you the greatest opportunity for creative advantage in the market. It also increases you chance of finding something to talk about with a diverse pipeline of prospects.

2. Join the Conversation-Social media and networking has made it easy to directly engage and build an audience of “followers.” Each of these connections increases your opportunity for a referral, an inquiry, or a partnership that pumps up your sales pipeline and production numbers. However, remember that social networks thrive on conversations-make sure you are frequently engaging and exchanging within your social network.

3. Educate Others-Remember 90 percent of your prospects will come at you with the same questions. Turn these routine questions into sales materials, cleverly disguised as education materials. Answer the questions and give them a way. This simple effort will immediately increase the number of prospects that come to you already trusting you and finding you credible to advise them. Try a variety of channels to execute this core building strategy-a blog, eBooks, slideshare.net, Facebook fan page, etc.

4. Write, Speak, Network-Never pass up the opportunity to put your ideas and perspectives front and center. They are always opportunities to test your assumptions, broaden your beliefs, and uncover opportunities. Good or bad, right or wrong your ideas and efforts to communicate with others will strengthen your sales message and ability to counter objections. Every interaction makes you smarter about people, emotions, and behaviors-all unpredictable variables in a sale-that you become better at managing with practice.

Applying time and effort toward building a stronger core will increase your sales opportunities and make you more efficient at closing deals. What are some of your core strengthening training routines?

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Bill Rice is the founder and CEO of Kaleidico, lead management software provider and online lead generation consulting services. You can reach Bill on Twitter: http://twitter.com/billrice or via email: bill.rice@kaleidico.com.

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Three Fast Ways to Build a Solid Sales Team

A company is only as strong as its sales team, and if you have not taken the time to build a strong foundation, your business will definitely suffer. Building a team may take time, but if you go about it the right way, it is an investment that will keep paying off.

There are three main things to keep in mind when you are ready to build your team, and these points will help you fast track your success.

1.    Focus on Sales RecruitingJack Welch, the former CEO of General Electric stated many times that hiring should be the main focus of your business. You simply cannot let your sales staff become stagnant.

By continually working on sales recruiting, you will be able to build a solid and talented team. Don’t be afraid to replace team members that may not be hitting their quotas. In this economy, businesses can’t afford to be tied down by dead weight.

2.    Hire a Sales Management Director – As the owner of a business, you have enough on your plate without having to manage a sales team. You may want to consider hiring someone to handle sales management for you. The extra expense will be offset by increased productivity, and later sales.

Again, this is a position that will need to be monitored for productivity. If your current manager isn’t cutting it, don’t hesitate to replace them.

3.    Use Project Management Software
– To some business owners, the thought of utilizing project management software seems incomprehensible, but even the smallest sales teams can benefit from a cohesive strategy laid out in a logical form.

Set goals for your sales staff, deadlines for specific projects and allow your sales management director to actively manage the team’s projects. You don’t have to be a million dollar company to act like one, and the result is typically success.
By focusing your energy on sales recruiting, and letting your manager handle the actual team, you’ll be freeing up your time to spend on more important matters. Hiring should take precedence in your organization unless you are at financial point where this is no longer feasible.

Three Mistakes to Avoid

Your team may not always function the way you would like, and there are a few mistakes that business owners can make that reduces productivity. Let’s look at some of these common mistakes and how to counteract them.

  • Failure to motivate. If your team is not motivated, they will not produce. It’s merely human nature, but you can harness it for the greater good of your company. The success of your company may not be enough of a motivator for most salespeople. Try finding monetary or tangible motivators to keep your staff happy and productive.
  • Letting problems continue. If you have a sales staff member that just can’t seem to get it together, the first move should be discussing the problem and setting a specific date for resolution. If that date is passed and they simply cannot meet their goals, then you will need to let them go.
  • Failure to innovate. Any business can benefit from innovation, no matter how small it may seem. Encourage your team to come up with new ideas and new concepts.

Putting it All Together

Now that you have the key ingredients to making a team that will function for your company, don’t delay putting it together. Start recruiting new team members and see where they can take your company.

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Social Selling, Building a Sales Process for a Web 2.0 World

My web 2.0 progess (2006)
Image by sndrv via Flickr

Unquestionably the Web 2.0 moniker has been over used, but unfortunately sales folks have been slow to pick-up the opportunities it gives us. So, I will carefully use it one more time.

If anything defines Web 2.0 it is the rise of the social Web. People are connecting an communicating more than ever on the Internet. Long gone are the days of one-way websites and brochure-ware brands. The new Web has people commenting, interacting,friending, following, Tweeting, and getting involved with the products and services they want to buy.

Why aren’t you getting involved with your customers?

Attracting

Social networks have little value without people. You need to have an audience. Not just any audience–a relevant audience. Fortunately, most social media makes this prerequisite a snap. They are designed to get you connected with relevant people. Here are a few key steps to attracting an initial following:

  • Complete your profile–this is how people find old classmates, expertise, and friends
  • Add what you do–this is a tactful way of selling your services
  • Don’t forget the picture–helps feel more connected or confirm they have the right person
  • Tell your friends, co-workers, and clients–they make a great foundation and referrals

These four simple steps will easily attract you a loyal following of several hundred folks, and the social proofing you will need to get to an audience of thousands.

Listening

Listening is probably one of the most profitable actions you can take in social selling. Consumers are telling you what they want, expect, and how to close their deal. You just have to be listening for the ques–the invitation to call upon them, the opportunity to help.

In order to do this efficiently you need to set-up a listening post. There are numerous ways to accomplish this, but I have found the best way is with TweetDeck or TweetGrid. The tool is really less important–focus on the words (keywords) that people use to talk about the needs and wants that you can help with.

Engaging

Joining the conversation is the popular mantra of the social media world. Getting in the conversation is how you build a strong audience. Just like Web search, social media search is becoming the cornerstone of how audiences are built.

Every input into your social network–every tweet, every wall post, every Flickr picture–becomes searchable content. The more compelling that content the more people will be attracted to your audience.

Your conversations will help build relationships, trust, and credibility–all the elements of a good sale.

Playing

This is the one element many first time social sellers leave out–Play! No one likes to deal with a person who is always business. Your social network wants to know who you are and what makes you laugh. People like to do business with people like themselves.

I do a lot of business with baseball fans. So, if you are in to music, sports, movies, whatever the interest let people know. You will attract an audience of people that like you, and that always makes it easier to do business.

Tell us how you are social selling

lead management

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