Customer Owns their Mortgage Folder?

Could this be the trend of consumers coming to the mortgage company with their own “folder?”

I have my credit report, my income docs, my HOI, my title & deed, and now I have my appraisal.

What does everyone think about this?

Related posts:

  1. Google Docs and Lead Management
  2. 30 Minute (or less) Customer Loyalty Program
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